The year of 2011 will called as the year of customer loyalty. Today is very important to create a loyalty and a kind of challenging between the customer and the company. The companies do their best to attract the new, potential clients, but the most important question for all these companies how to do these customers loyal in the future.
Mark Johnson (CEO of Loyalty 360) shares the secrets about the loyalty’s strategies. One of the most important principles of the loyalty is based on the emotions, the opinion and voice of the client and an engagement. The author gives many useful and easy to realize councils, which will help you to better understand the new tendencies of the market.
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What is your opinion of loyalty in the digital age. Thannk you for sharing the article but it needs your analysis.
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